FAQs
How much confidence can I have in a Viking Full System warranty from Skellerup Viking?
Any building product supply company or contractor can write a warranty - and most do. What really matters is what and who is behind the company writing the warranty. Skellerup Viking is owned by the New Zealand owned Tiri Group of companies. Tiri Group has annual turnover exceeding NZ$150 mill and shareholders funds of NZ$12 mill. Other companies in the Group include, Masport, Masport Foundries, A&G Price, RH Freeman, Pacific Wallcoverings, NZ Insulators, Electrical Supply Company, Temuka Pottery. With brands and backing like these and a commitment to investing and growing it’s businesses, the Tiri Group can be relied on to back its warranties over the long term.
Many other waterproofing companies offer 20 year warranties - what’s the difference?
Not all warranties are created equal. If a warranty is important to your project we suggest checking the capital backing, the time the company has been in the market and the reputation of both the product supplier and of the applicator, in order to make a valid comparison with a Viking Full System Warranty.
Why use a Full System Warranty instead of the normal separate product and applicator warranty?
The NZ construction market has been asking for a single party to take total responsibility for waterproofing and roofing warranties instead of separate responsibilities which can sometimes cause problems. With a Viking Full System Warranty, in the unlikely event of a problem, you can deal with a single party you can trust.
Why is the Viking Full System Warranty for 20 years?
Under the requirements of the New Zealand Building Code, materials which are moderately difficult to access or replace and make up part of the exterior envelope of the building, such as waterproofing membranes and roofing must last for a minimum of 15 years. At Skellerup Viking, we have ensured all of our products in this situation exceed the minimum requirements and have a minimum life expectancy of 20 years and are therefore able to confidently warrant our products for this period. We have product warranties which in some cases extend as long as 50 years.
How does the Viking Full System Warranty differ or relate to a producer statement?
A Producer Statement is a document usually issued by an architect or tradesman, to the council, stating that the project has been completed in accordance with the Building Code requirements and that the materials are fit for purpose. This document allows a council inspector to decide whether to issue a code of compliance certificate or not, without having to have duplicated some of the design and construction checking already undertaken by others qualified to do so. While a Producer statement is an assessment based on a snapshot in time (completion of the job) a warranty is a document warranting the job to be free from defect for the full period offered. Warranties are either based on materials (issued by the supplier), workmanship (issued by the contractor) or it can be combined into a Full System Warranty issued by the supplier on behalf of itself and the contractor.
How does the Viking Full System Warranty differ from other Skellerup Viking warranties?
Skellerup Viking still continues to offer standard product warranties which are mostly for 20 years. Skellerup Approved Applicators continue to offer a 5 year workmanship warranty. These warranties are offered from two separate entities and can still be relied on as substantial warranties for your job but do not have the added benefit of being able to deal with a substantial single party with a 20 year combined product and workmanship warranty including a more comprehensive quality control and inspection regime.
What products and project types are able to be covered by the Viking Full System Warranty?
The following products are covered by the Viking Full System Warranty:
- Skellerup Epiclad
- Skellerup Epiclad FBS
- Skellerup Enviroclad
- Skellerup Bituclad
- Skellerup Dec-k-ing
- Certaineed Asphalt Shingles
- Ecostar Shingles
Any commercial or residential project within New Zealand which has a minimum area of 300 square metres is eligible for the Viking Full System Warranty. It is possible that this minimum size will be reduced over time to accommodate smaller projects.
Are all jobs over 300 square metres automatically covered for the Viking Full System Warranty?
No - to qualify for the Full System Warranty the warranty must be applied for, accepted by Skellerup Viking and full payment for the job including the warranty component received before the warranty is valid.
Why are jobs under 300 square metres not eligible for the Viking Full System Warranty?
There is significant investment in administering this programme. However the minimum job size of 300 square metres is planned to be reviewed shortly and a reduction is possible in the future. Please refer to the website for up to date information.
What is a Skellerup Viking Approved Applicator and how do I find them?
A Skellerup Viking approved applicator has completed or is in the process of completing Skellerup’s 3 stage licensing programme. The applicator in your area can be found by clicking on the above highlighted link, by clicking on applicators from our home page or by phoning Skellerup Viking customer services on 0800 729799. Beware of applicators who may look credible but are not approved by a credible supplier. All Skellerup Viking Approved Applicators are listed on this website. If they are not listed, they are not a Skellerup Viking Approved Applicator and have no authority to install our products.
What if my job is in a remote site, many kilometres away from main centres?
The Viking Full System Warranties Table indicates that there may be additional charges for some remote sites to cover additional travel costs.
What do I do in the event of a warranty claim?
Keep a record of your warranty document at all times and make contact with the Skellerup Viking Approved Applicator who installed the product or make contact with us direct. All our contact details are listed on the home page of this website
What Quality Control processes are in place for my job?
Firstly, only Approved Applicators are authorised to apply Skellerup Viking products. A Skellerup Viking Approved Applicator who offers a Full System Warranty then they must have undergone an initial company audit and then ongoing annual audits from Skellerup Viking to ensure that they have the capability and capacity to undertake this work. With regard to the completion of the Full System Warranty job itself, there is a three- stage inspection process with independent inspections from a Skellerup Technical Representative and the Applicator. Quality Control documentation is recorded by Skellerup Viking with the warranty and copied to you the customer when the warranty is finalised.
Can a Viking Full System Warranty be transferred to another building owner?
Yes. A roof inspection by Skellerup Viking needs to take place which will incur a small cost and a warranty transfer fee. See the Viking Full System Warranty Summary Table. If any non-warranty repairs are required they must be carried out by a Skellerup Viking Approved applicator. Payment of all costs and fees associated with